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Returns Info

Do I need to clean my rental gear?

No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.

Where do I return my gear?

At any authorized UPS location, UPS affiliate, UPS drop boxes, or schedule a UPS pickup.

How do I return my gear?

Return your gear by 11:59pm on your Return Date to avoid any late fees. Pack the gear back into the original box, and adhere the included return prepaid return shipping label. Drop everything off at any authorized UPS location, UPS affiliate, drop box, or schedule a UPS pickup.

I lost or damaged my return label. How do I get a new one?

Send us an email. One of our Gear Rental Guides will email you back with a new one.

Can I get a refund if I return my gear early?

We do not offer refunds for an early return.

Can I extend my rental period for my gear?

You can edit and change your order 10 day before your delivery date. In order to ensure all customers have an exceptional experience, we require you to return your gear within your scheduled rental period to allow for the next customer to receive their gear on time. We currently do not allow for extensions after 10 days before the delivery date or during your rental period.

What happens if I return my order late?

Unfortunately, orders returned to us late have a domino effect - when you return something late, it means the next person who is scheduled to use the gear no longer can.

Gear must be dropped off at any authorized UPS location, UPS affiliate, UPS drop boxes, or scheduled for a UPS pickup and postmarked by your last rental date. If you do not return your gear by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the gear. If the gear is not returned within 21 days, your credit card will be charged the full retail price of the gear + taxes in addition to the rental cost of the gear and applied late fees.

I accidentally returned my personal gear in my return box. How can I get my items back?

Please note that we are not responsible for any personal gear that you return to us accidentally and we cannot guarantee that we can return it to you. However, we do make an effort to get personal gear returned whenever possible. If you believe you have accidentally returned your personal gear, please contact us right away with as much information as possible to identify your item. The more specific, the more our team can help find your items. Personal gear is only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.

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Everything we do at Burton started in the mountains. From getting the most out of every journey to chasing snow around the globe, we've charged ahead to innovate and change the way people enjoy the outdoors since day one.

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