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Rental Basics

How does Rentals by Burton work?

It's simple! To get started...

Step 1: Choose your kit or a la carte gear. Have questions? Our Gear Rental Guides have the answers - from gear to trip planning, we've got you covered.

Step 2: Choose your reservation dates. Lock-in your reservation as soon as possible to ensure the gear you need is available for your dates! You may change or cancel your order up to 10 days before your trip.

Step 3: Your gear arrives directly at your door or destination. We ship anywhere in the contiguous United States - your home, hotel or even 5,000+ UPS or UPS affiliate locations.

Step 4: Repack your gear in the original box and drop it off at any UPS location Repack your gear in the original box and drop it off at any UPS location with the return slip included in your box. You can also schedule a UPS pickup, #1-800-PICK-UPS. Be sure the package is picked up or dropped off on your last rental day by 11:59pm to avoid late fees.

What is the Burton rental agreement?

Our rental agreement includes our liability waiver, payment details, lost or broken gear policy, and cancellation policy.

Your card will be charged at check out, but if you need to make edits to your booking you can do so within 10 days out by sending us an email. An additional deposit will be placed on your card for 70% of MSRP of your rental products. This deposit will be placed once your order is in transit to you and will be removed at the close of your rental, once your items have been received and processed at our warehouse.

Have additional questions about Rentals?

Our Rental Customer Service team is available daily from 9 AM to 6 PM Pacific Time. You can reach us by emailing support@burtonrentals.zendesk.com.


How Can We Help You?

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About Us

Everything we do at Burton started in the mountains. From getting the most out of every journey to chasing snow around the globe, we've charged ahead to innovate and change the way people enjoy the outdoors since day one.

Need help?

We’re available 5 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.


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