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General Questions

How do I rent products?

We recommend booking today to reserve your products at the best rate. Your card will be charged at check out, but if you need to make edits to your booking you can do so within 10 days out by sending us an email.

Once you select the dates for your trip, add the items you’d like to rent to your reservation. Complete your reservation through the check out process by providing your contact information, shipping destination and credit card information.

Can I cancel or change my order?

You can cancel or update some components of your order at any time before your order is processed (10 days before your trip).

To change or cancel an order, email support@burtonrentals.zendesk.com

Where do you deliver?

Burton ships via UPS anywhere in the contiguous United States. We do not ship to Alaska, Hawaii, or Puerto Rico.

Orders can be shipped to your home, hotel, or even 5,000+ UPS or UPS affiliate locations.

Depending on UPS location, UPS may add a holding charge.

When will my order be delivered?

All orders are shipped via UPS and you’ll receive your tracking number when your shipping label is created. It may take 24 hours after your shipping label is created for UPS to update your tracking info.

Your order will be delivered on or before your selected delivery date by 8:00PM. If you have specific shipping requirements please contact our support team by emailing support@burtonrentals.zendesk.com.

How and when do I return my order?

Place your items back in the box they were shipped in and adhere the free included return label. Drop off your box at any UPS or a UPS affiliated shipping location by 11:59PM on your return date (selected at reservation). We’ll let you know via email when your order is received at our warehouse.


How can we help you?

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About Us

Everything we do at Burton started in the mountains. From getting the most out of every journey to chasing snow around the globe, we've charged ahead to innovate and change the way people enjoy the outdoors since day one.

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We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.


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