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General Questions

How do I rent products?

We recommend booking today to reserve your products at the best rate. Your card will be charged at check out, but if you need to make edits to your booking you can do so within 10 days out by sending us an email.

Once you select the dates for your trip, add the items you’d like to rent to your reservation. Complete your reservation through the check out process by providing your contact information, shipping destination and credit card information.

Can I cancel or change my order?

You can cancel or update some components of your order at any time before your order is processed (10 days before your trip).

To change or cancel an order, email support@burtonrentals.zendesk.com or live chat with us!

Where do you deliver?

Burton ships via UPS anywhere in the contiguous United States. We do not ship to Alaska, Hawaii, or Puerto Rico.

Orders can be shipped to your home, hotel, or even 5,000+ UPS or UPS affiliate locations.

When will my order be delivered?

All orders are shipped via UPS and you’ll receive your tracking number when your shipping label is created. It may take 24 hours after your shipping label is created for UPS to update your tracking info.

Your order will be delivered on or before your selected delivery date by 8:00PM. If you have specific shipping requirements please contact our support team by emailing support@burtonrentals.zendesk.com or live chatting with us.

How and when do I return my order?

Place your items back in the box they were shipped in and adhere the free included return label. Drop off your box at any UPS or a UPS affiliated shipping location by 11:59PM on your return date (selected at reservation). We’ll let you know via email when your order is received at our warehouse.

Rental Basics

How does Rentals by Burton work?

It's simple! To get started...

Step 1: Choose your kit or a la carte gear. Have questions? Our Gear Rental Guides have the answers - from gear to trip planning, we've got you covered.

Step 2: Choose your reservation dates. Lock-in your reservation as soon as possible to ensure the gear you need is available for your dates! You may change or cancel your order up to 10 days before your trip.

Step 3: Your gear arrives directly at your door or destination. We ship anywhere in the contiguous United States - your home, hotel or even 5,000+ UPS or UPS affiliate locations.

Step 4: Repack your gear in the original box and drop it off at any UPS location Repack your gear in the original box and drop it off at any UPS location with the return slip included in your box. You can also schedule a UPS pickup. Be sure the package is picked up or dropped off on your last rental day by 11:59pm to avoid late fees.

What is the Burton rental agreement?

Our rental agreement includes our liability waiver, payment details, lost or broken gear policy, and cancellation policy.

Have additional questions about Rentals?

Our Rental Customer Service chat is open daily from 9 AM to 6 PM Pacific Time. You can reach us through the help box on our website or by emailing support@burtonrentals.zendesk.com.

Gear & Care

What happens if I lose or break gear?

You will not be charged for gear that is damaged due to normal wear. However, you will be charged the full retail price of any gear that is not returned or returned with significant damage.

If you receive gear that is damaged prior to your use, you must contact our Gear Rental Guides immediately, by your first rental day, to avoid replacement charges. Failure to notify our Gear Rental Guides of any damage upon delivery may result in fees.

Can I purchase my gear after I rent it?

We’re glad you enjoyed the gear! Not at this time, but stay tuned...

Trip Planning

When should I rent my gear?

You can reserve your gear up to a year out or as few as 10 days before your trip dates.

To get started, book the gear you need for your specific dates. Add gear to your cart and proceed to checkout. Your delivery address can be your home, hotel or even a UPS location. Ensure that you can receive the package 1-3 days in advance of your delivery date as packages can arrive early. A return label will be included with your order, so all you need to do is drop off the package at any UPS location the day of your last rental day or schedule a UPS pick up.

How do I book gear for the mountain?

Many people rent gear with Burton for use at resorts. We ship to your home, hotel or any UPS location nationwide.

How far in advance should I place my order?

We recommend as soon as you have the dates for your trip. However, we allow customers to order up to a year in advance with the latest checkout 10 days before your trip dates.

I wanted to order for someone else. Can I do that?

Yes! Just be sure to check out and reserve the order with the address of the person the package is going to.

Edits & Cancellations

How can I update products or dates for my order?

You can make changes to your order up until 10 days before your first rental date. Our team of expert Gear Rental Guides can also lend a hand via chat or email.

What is the cancellation policy?

You may cancel and modify an order up until 10 days before your trip by emailing one of our experts at support@burtonrentals.zendesk.com.

What if I need to cancel my order?

We understand that sometimes your plans change. You can cancel or submit changes to your order up to 10 days before your Delivery Date. Send an email to support@burtonrentals.zendesk.com or chat with us now.

Shipping Info

How will my order be shipped and when will it arrive?

We ship orders via UPS to arrive by your delivery date by 8 pm. When your order arrives, open the package to ensure all items are there and in good condition. If anything is missing or damaged, please contact us immediately. Your order may arrive 1-3 days before your Delivery Date.

Do I qualify for Free Shipping?

Shipping is free for orders $99 and over. There is a $20 shipping fee (covers delivery and return) on orders under $99.

Can I ship my gear to a place other than my home?

Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. Your address can be your home, business, hotel, or any authorized UPS location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.

How can I update my shipping address?

You can make changes to your order up until 10 days before your first rental date. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address zip code. Our team of expert Gear Rental Guides can also lend a hand via chat or email.

How can I track my rental?

Once your order has been shipped, you will receive an email that includes your shipment tracking number.

Returns Info

Do I need to clean my rental gear?

No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.

Where do I return my gear?

At any authorized UPS location, UPS affiliate, UPS drop boxes, or schedule a UPS pickup.

How do I return my gear?

Return your gear by 11:59pm on your Return Date to avoid any late fees. Pack the gear back into the original box, and adhere the included return prepaid return shipping label. Drop everything off at any authorized UPS location, UPS affiliate, drop box, or schedule a UPS pickup.

I lost or damaged my return label. How do I get a new one?

Give us a call or send an email. One of our Gear Rental Guides will email you back with a new one.

Can I get a refund if I return my gear early?

We do not offer refunds for an early return.

Can I extend my rental period for my gear?

You can edit and change your order 10 day before your delivery date. In order to ensure all customers have an exceptional experience, we require you to return your gear within your scheduled rental period to allow for the next customer to receive their gear on time. We currently do not allow for extensions after 10 days before the delivery date or during your rental period.

What happens if I return my order late?

Unfortunately, orders returned to us late have a domino effect - when you return something late, it means the next person who is scheduled to use the gear no longer can.

Gear must be dropped off at any authorized UPS location, UPS affiliate, UPS drop boxes, or scheduled for a UPS pickup and postmarked by your last rental date. If you do not return your gear by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the gear. If the gear is not returned within 21 days, your credit card will be charged the full retail price of the gear + taxes in addition to the rental cost of the gear and applied late fees.

I accidentally returned my personal gear in my return box. How can I get my items back?

Please note that we are not responsible for any personal gear that you return to us accidentally and we cannot guarantee that we can return it to you. However, we do make an effort to get personal gear returned whenever possible. If you believe you have accidentally returned your personal gear, please contact us right away with as much information as possible to identify your item. The more specific, the more our team can help find your items. Personal gear is only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.

Payment Info

What are my payment options?

We accept all major debit and credit cards. Stripe Financial Payments is our payment services provider.

How to Mount Bindings

How to mount EST bindings?

How to mount Re:flex bindings?

Burton

How can we help you?

General QuestionsRental Basics Gear & CareTrip PlanningEdits & CancellationsShipping InfoReturns InfoPayment InfoHow to Mount Bindings

About Us

Everything we do at Burton started in the mountains. From getting the most out of every journey to chasing snow around the globe, we've charged ahead to innovate and change the way people enjoy the outdoors since day one.

Need help?

We’re available 7 days a week between 9 AM - 6 PM PST. You can also check out our FAQs.

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