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Rental Basics

How does Rentals by Burton work?

It's simple! To get started...

Step 1: Choose your kit or a la carte gear. Have questions? Our Gear Rental Guides have the answers - from gear to trip planning, we've got you covered.

Step 2: Choose your reservation dates. Lock-in your reservation as soon as possible to ensure the gear you need is available for your dates! You may change or cancel your order up to 10 days before your trip.

Step 3: Your gear arrives directly at your door or destination. We ship anywhere in the contiguous United States - your home, hotel or even 5,000+ UPS or UPS affiliate locations.

Step 4: Repack your gear in the original box and drop it off at any UPS location Repack your gear in the original box and drop it off at any UPS location with the return slip included in your box. You can also schedule a UPS pickup, #1-800-PICK-UPS. Be sure the package is picked up or dropped off on your last rental day by 11:59pm to avoid late fees.

What is the Burton rental agreement?

Our rental agreement includes our liability waiver, payment details, lost or broken gear policy, and cancellation policy.

Your card will be charged at check out, but if you need to make edits to your booking you can do so within 10 days out by sending us an email. An additional deposit will be placed on your card for 70% of MSRP of your rental products. This deposit will be placed once your order is in transit to you and will be removed at the close of your rental, once your items have been received and processed at our warehouse.

Have additional questions about Rentals?

Our Rental Customer Service team is available daily from 9 AM to 6 PM Pacific Time. You can reach us by emailing support@burtonrentals.zendesk.com.

Trade In Basics

How does trade in work?

We accept new and gently used Burton and Analog snowboards and outerwear (snow jackets, snow pants, snow bibs and snow one-pieces) that function properly and are in very good, clean, reusable condition.

We accept snowboards from the 2013 season onward and outerwear from the 2018 season onward. In exchange, we give you a gift card credit that can be used toward purchases at Burton Flagship retail stores and on Burton.com. Products that are traded in will be prepared and listed for resale.

Step 1: Trade it in. Trade in your gently-used Burton or Analog snowboard or outerwear, either online or at a U.S. Burton Flagship store (Burlington, VT Headquarters, Denver, CO, New York, NY, Santa Monica, CA, Boston, MA, Boulder, CO, Wrentham, MA, Truckee, CA, Chicago, IL). Our team will assess eligibility, so please take a moment to review the eligibility requirements.

Step 2: Earn Credit. Receive credit for future purchases.

Step 3: Pass Along. Eligible used products will be cleaned, tuned and made available for purchase, extending the life and reducing their environmental impact of your gear.

Not all items are eligible for Trade in. Please check the eligibility requirements before continuing.

View the complete product season & condition eligibility list; https://www.burton.com/us/en/content/pass-along-program-details.html

Buy Used Basics

How does buy used work?

Our ‘buy used’ product inventory consists of products that have had a prior life and have been traded in through our Pass Along program. We vet the condition of these goods, ensuring they live up to our quality standards and are ready for more time on snow. Below is the grading you can expect from our used goods.


  • Like New: Barely used, minimal to no signs of wear.
  • Rider Tested: Rider driven & rider ridden, may have noticeable scratches, scuffs or wear, 100% ready for use. 
  • Rider Owned: From the park to side country to back country. These boards have been well sessioned, inspected and are 100% ready for use.


  • Like New: Barely used, minimal to no signs of wear, 100% ready for use.
  • Rider Tested: Rider driven & rider ridden, may have noticeable scratches, scuffs or wear, 100% ready for use 
  • Rider Owned: From the park to side country to backcountry, these products have been well sessioned. May have noticeable scratches, scuffs, fading or wear. These goods are inspected, functional, and 100% ready for use.

Rental Gear & Care

What happens if I lose or break gear?

You will not be charged for gear that is damaged due to normal wear. However, you will be charged the full retail price of any gear that is not returned or returned with significant damage.

If you receive gear that is damaged prior to your use, you must contact our Gear Rental Guides immediately, by your first rental day, to avoid replacement charges. Failure to notify our Gear Rental Guides of any damage upon delivery may result in fees.

Can I purchase my gear after I rent it?

We’re glad you enjoyed the gear! Not at this time, but stay tuned...

Rental Trip Planning

When should I rent my gear?

You can reserve your gear up to a year out or as few as 10 days before your trip dates.

To get started, book the gear you need for your specific dates. Add gear to your cart and proceed to checkout. Your delivery address can be your home, hotel or even a UPS location. Ensure that you can receive the package 1-3 days in advance of your delivery date as packages can arrive early. A return label will be included with your order, so all you need to do is drop off the package at any UPS location the day of your last rental day or schedule a UPS pickup, #1-800-PICK-UPS.

How do I book gear for the mountain?

Many people rent gear with Burton for use at resorts. We ship to your home, hotel or any UPS location nationwide.

How far in advance should I place my order?

We recommend as soon as you have the dates for your trip. However, we allow customers to order up to a year in advance with the latest checkout 10 days before your trip dates.

I wanted to order for someone else. Can I do that?

Yes! Just be sure to check out and reserve the order with the address of the person the package is going to.

Rental Edits & Cancellations

How can I update products or dates for my order?

You can make changes to your order up until 10 days before your first rental date. Our team of expert Gear Rental Guides can also lend a hand via email.

What is the cancellation policy?

You may cancel and modify an order up until 10 days before your trip by emailing one of our experts at support@burtonrentals.zendesk.com.

What if I need to cancel my order?

We understand that sometimes your plans change. You can cancel or submit changes to your order up to 10 days before your Delivery Date. Send an email to support@burtonrentals.zendesk.com.

Buy Used Edits & Cancellations

What is the cancellation policy?

You can cancel or update some components of your order at any time before your order is processed.

If you are not satisfied with your purchase, you can return within 30 days of the purchase date for refund. Items must be returned in the condition that they were originally received. Customers are responsible for return shipping.

Exchanges - we are not able to accommodate, rather you can return your product for refund and place a new order.

Warranty – while our used products have plenty of life still in them, they will not be applicable for Burton’s traditional warranty program. https://www.burton.com/us/en/warranty

To cancel, update, or return an order, email support@burtonrentals.zendesk.com

Rental Shipping

Rental Shipping Rates

Rental shipping rate is flat $9.99

How will my order be shipped and when will it arrive?

We ship orders via UPS to arrive by your delivery date by 8 pm. When your order arrives, open the package to ensure all items are there and in good condition. If anything is missing or damaged, please contact us immediately. Your order may arrive 1-3 days before your Delivery Date.

Can I ship my gear to a place other than my home?

Absolutely! Just be sure it's a physical address, as we do not ship to P.O. boxes. Your address can be your home, business, hotel, or any authorized UPS location. Keep in mind that we only ship within and provide return labels for the contiguous U.S.

Depending on UPS location, UPS may add a holding charge.

How can I update my shipping address?

You can make changes to your order up until 10 days before your first rental date. To access your Reservation Page, you will need to input your Last name, the Order confirmation number, and the shipping address zip code. Our team of expert Gear Rental Guides can also lend a hand via email.

How can I track my rental?

Once your order has been shipped, you will receive an email that includes your shipment tracking number.

Trade In & Buy Used Shipping

Trade In Shipping

The cost of your Trade in goods prepaid UPS label will be taken out of your Trade in gift card total. Outerwear trade in label amount of $9.99 and board trade in amount of $19.99

Buy Used Shipping Rates

Flat rate $9.99 for Outerwear and $19.99 for snowboards

Rental Returns Info

Do I need to clean my rental gear?

No. Just place everything back in its original box, ship it back to us, and we'll take care of the rest. It's as simple as that.

Where do I return my gear?

At any authorized UPS location, UPS affiliate, UPS drop boxes, or schedule a UPS pickup, #1-800-PICK-UPS.

How do I return my gear?

Return your gear by 11:59pm on your Return Date to avoid any late fees. Pack the gear back into the original box, and adhere the included return prepaid return shipping label. Drop everything off at any authorized UPS location, UPS affiliate, drop box, or schedule a UPS pickup, #1-800-PICK-UPS.

I lost or damaged my return label. How do I get a new one?

Send us an email. One of our Gear Rental Guides will email you back with a new one.

Can I get a refund if I return my gear early?

We do not offer refunds for an early return.

Can I extend my rental period for my gear?

You can edit and change your order 10 day before your delivery date. In order to ensure all customers have an exceptional experience, we require you to return your gear within your scheduled rental period to allow for the next customer to receive their gear on time. We currently do not allow for extensions after 10 days before the delivery date or during your rental period.

What happens if I return my order late?

Unfortunately, orders returned to us late have a domino effect - when you return something late, it means the next person who is scheduled to use the gear no longer can.

Gear must be dropped off at any authorized UPS location, UPS affiliate, UPS drop boxes, or scheduled for a UPS pickup, #1-800-PICK-UPS and postmarked by your last rental date. If you do not return your gear by your last rental date, you will be charged $50 per day in addition to the daily rental cost of the gear. If the gear is not returned within 21 days, your credit card will be charged the full retail price of the gear + taxes in addition to the rental cost of the gear and applied late fees.

I accidentally returned my personal gear in my return box. How can I get my items back?

Please note that we are not responsible for any personal gear that you return to us accidentally and we cannot guarantee that we can return it to you. However, we do make an effort to get personal gear returned whenever possible. If you believe you have accidentally returned your personal gear, please contact us right away with as much information as possible to identify your item. The more specific, the more our team can help find your items. Personal gear is only kept in our customer Lost & Found for a maximum of 15 days upon return to our warehouse.

Payment Info

What are my payment options?

We accept all major debit and credit cards. Stripe Financial Payments is our payment services provider.

How to Mount Bindings

How to mount EST bindings?

How to mount Re:flex bindings?


How Can We Help You?

Rental Basics Trade In BasicsBuy Used BasicsRental Gear & CareRental Trip PlanningRental Edits & CancellationsBuy Used Edits & CancellationsRental ShippingTrade In & Buy Used ShippingRental Returns InfoPayment InfoHow to Mount Bindings

About Us

Everything we do at Burton started in the mountains. From getting the most out of every journey to chasing snow around the globe, we've charged ahead to innovate and change the way people enjoy the outdoors since day one.

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